Privacy Policy for Review Spike

Your Privacy Matters: Understanding Our Data Practices

Introduction This Privacy Policy applies to Review Spike, a software-as-a-service platform designed to enhance customer engagement for local businesses. It governs our practices for collecting, using, maintaining, protecting, and disclosing user information obtained through the Service.

1. Information Collection

  • Business Information: We collect business-related data such as contact details, credit card information for billing purposes, business identification information, and service usage data.
  • End-User Information: We collect personal information of end-users provided by our business clients. This includes, but is not limited to, names, email addresses, phone numbers, and transactional data related to the services they use.
  • Automated Data Collection: We automatically collect information when users access and use our Service. This includes log files, IP addresses, browser types, operating systems, and the dates and times of requests. This data helps us understand how our Service is used and assists in service improvement and customization.

2. Use of Information

  • Service Provision: The collected data is used to operate, maintain, and provide the features and functionality of Review Spike.
  • Communication: We use business and end-user information to send SMS and email communications, including but not limited to review invitations, promotional offers, and reminders.
  • Customer Support: Personal data is utilized to respond to customer service inquiries and support needs effectively.
  • SMS Communication

    • Type of Data Collected: We collect end-user phone numbers provided by our business clients to facilitate SMS communications.
    • Purpose of SMS Communication: SMS messages are used for review requests, reminders, and occasional service updates related to the business the end-user interacted with.
    • Opt-Out Rights: End-users can easily opt-out of receiving SMS messages by following the instructions provided within each message (e.g., clicking an unsubscribe OR review link).

3. Security of Information

  • Data Encryption: We use SSL encryption technology to secure data transmission over the internet to protect data from interception and misuse.
  • Secure Cloud Storage: Our cloud-based infrastructure ensures high levels of data security and reliability.
  • Regular Security Audits: We conduct periodic security assessments and updates to bolster our defense against emerging cyber threats.

4. Cookies and Tracking Technologies

  • Cookies: We use cookies to authenticate users, preserve session states, and provide a personalized user experience.
  • Tracking Technologies: We deploy various tracking technologies to collect information regarding how users interact with our Service, which assists in optimizing and enhancing user experience.

5. Limitation of Liability Review Spike is not liable for losses caused by unauthorized use of a user’s account. Users must keep their account details and passwords secure and notify us immediately of any unauthorized use of their account.

6. Analytics and Monitoring Tools

  • Google Analytics and Full Story: These tools provide insights into user behavior, service performance, and help identify areas for improvement.

7. Google reCAPTCHA We incorporate Google reCAPTCHA v3 for security, subject to Google’s privacy policy and terms.

8. Data Sharing and Disclosure

  • Service Providers: We may share user data with third-party service providers to facilitate our Service, such as payment processors and cloud hosting services.
  • Legal Requirements: We may disclose user information if required by law or in response to valid requests by legal authorities.

9. Compliance with Laws We strictly adhere to the laws and regulations governing the collection and use of personal data, including GDPR, CCPA, and other data protection laws.

10. Data Retention We retain personal information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements.

11. User Rights Users have rights concerning their data, including the right to access, correct, update, or request deletion of their personal information.

12. International Data Transfers User data may

be transferred to, and maintained on, computers located outside of the user’s state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of the user’s jurisdiction.

13. Policy Changes Review Spike may update this Privacy Policy periodically. We will notify users of any changes by posting the new Privacy Policy on our website and updating the effective date at the top of this policy.

14. Children’s Privacy Our Service does not address anyone under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from children. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

15. Opt-Out Rights Users can opt out of receiving promotional communications from us by following the unsubscribe instructions included in our communications or by contacting us directly.

16. Data Security Practices In addition to using SSL encryption and secure cloud services, we implement a variety of security measures at the data collection, data storage, and data processing stages, as well as physical security measures to guard against unauthorized access to systems where we store personal data.

17. Third-Party Websites Our Service may contain links to other websites not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise reviewing the Privacy Policy of every site you visit.

18. Contact Information For questions or comments about this Privacy Policy, contact us at support@reviewspike.com