Terms of Use for Review Spike

1. Introduction Welcome to Review Spike. These Terms of Use (“Terms”) comprehensively govern your access to and use of our services, including websites, SMS, APIs, email notifications, applications, and other related services. By accessing or using the Service, you agree to be bound by these Terms.

2. User Consent and Data Collection Local Businesses are required to obtain explicit and informed consent from customers before entering their details into Review Spike. This consent should align with data protection laws and must be documented. The Service should not be used to collect data without such consent.

3. Responsibility and Compliance Local Businesses are solely responsible for any penalties or legal issues arising from improper handling or unauthorized entry of customer information. It is imperative to comply with all relevant data protection and privacy laws, ensuring ethical handling of customer data.

4. Transparency in Communication Local Businesses must clearly inform customers that their information will be used for sending communications via Review Spike. It should be explicitly stated that Review Spike is a tool used by the business and does not initiate contact independently.

5. Data Privacy and Security Review Spike is dedicated to maintaining the confidentiality and integrity of data. Local Businesses must commit to protecting customer data, following our Privacy Policy and applicable data protection regulations to ensure secure handling of personal information.

6. Acceptable Use Policy Users must agree to use Review Spike responsibly and lawfully, refraining from any misuse that could harm others, violate rights, or breach legal regulations. This includes prohibitions against using the Service for fraudulent, deceptive, or harmful purposes.

7. Intellectual Property Rights All intellectual property in the Service, including trademarks, service marks, logos, and content, is owned by Review Spike or its licensors. Users must respect these rights and avoid any infringement.

8. Disclaimer of Warranties Review Spike provides its Service as is, without any guarantee of uninterrupted or error-free operation. There are no warranties of accuracy or reliability of any information obtained through the Service.

9. Limitation of Liability Review Spike’s liability in connection with the Service is limited to the maximum extent permitted by law. We are not liable for any indirect or consequential damages, loss of profits, or data resulting from the use of the Service.

10. Indemnification Local Businesses agree to defend, indemnify, and hold harmless Review Spike from any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to their use of the Service.

11. Modifications to Terms Review Spike reserves the right to modify these Terms at any time. Users will be notified of significant changes, and continued use of the Service after such changes will constitute acceptance of the new Terms.

12. Governing Law and Jurisdiction These Terms are governed by the laws of the jurisdiction where Review Spike is headquartered. Any legal actions or proceedings relating to these Terms shall be exclusively subject to the jurisdiction of the courts in this area.

13. Severability If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect.

14. No Waiver No waiver by Review Spike of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition.

15. Relationship of the Parties Nothing in these Terms creates any agency, partnership, joint venture, employee-employer, or franchisor-franchisee relationship between Review Spike and any user.

16. Entire Agreement These Terms, together with any policies or operating rules posted by us

on the Service or in respect to the Service, constitute the entire agreement and understanding between you and Review Spike, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written.

17. Feedback and Suggestions While Review Spike welcomes feedback, ideas, and suggestions, it is important to note that they may be used without any obligation to compensate the sender. By submitting feedback, you agree that Review Spike is free to use it without any restriction or compensation.

18. Termination Review Spike reserves the right, at its sole discretion, to terminate or suspend access to the Service for any user without notice, particularly in cases of Terms violation or other unlawful behavior.

19. Changes to the Service Review Spike retains the right to modify, suspend, or discontinue any aspect of the Service at any time, including hours of operation or availability of the Service or any feature, without notice and liability.

20. Subscription Terms and Cancellations If applicable, specific terms of any subscription services, including details on billing, renewal, and cancellation policies, will be made available and form part of these Terms.

21. Third-Party Links and Services The Service may contain links to third-party websites or services that are not owned or controlled by Review Spike. We are not responsible for the content, privacy policies, or practices of any third-party websites or services.

22. User Content Users may be able to submit, upload, or transmit content such as text, messages, or other data. Users retain ownership of this content but grant Review Spike a license to use, modify, distribute, and display the content in connection with the Service.

23. Compliance with Laws Users of Review Spike must comply with all applicable local, state, national, and international laws and regulations in connection with their use of the Service.

24. Contact Us For any questions about these Terms of Use, please contact us at support@reviewspike.com